Cancellations 

If you’d like to cancel your order, please send us an email at imaginationskuntal111@gmail.com within 24 hours of placing the order. We will cancel the shipment in case the order has not been shipped. If it has been sent, it will be considered as a purchase and the Returns & Exchange policy as below will be duly applicable.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To start a return, you can contact us at imaginationskuntal111@gmail.com . 

Bed-linen can be returned only if there is a size issue or defect. Although, we prefer for you to check the measurement chart before placing an order. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Shipping charges for returning the order back to us will be borne by you.

Exchange for International Returns (not yet active)

We recommend you to buy a size bigger if you are unsure of the size and also double check the measurement chart before placing an order. The buyer will have to bear the shipping charges to and fro for any exchange. The exchange product will be sent only after we receive the returned product. A product can be exchanged for another product. No refunds will be made.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. After 7 days of receiving the order no complaint will be entertained.  We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too (maximum 10 working days after processing the refund).

Refunds will be processed in a form of credit to your Credit Card / Net Banking / Debit Card Account.

Kindly allow 7 days for the returns to be processed and the amount to be shown in your bank account.

PLEASE NOTE THAT PURCHASE MADE ON CLEARANCE SALE WILL NOT BE EXCHANGED.